As our valued customer, you have the right to:

• Be greeted with a smile; 
• Be treated with courtesy and respect;
• Be given prompt and courteous service;
• Be provided service from knowledgeable, competent and cooperative staff;
• Be given complete, accurate, reliable information and feedback;
• Be provided with consistent and fair application of codes and rules;
• Formally appeal staff decisions, where the code allows appeals;
• Communicate appreciation or dissatisfaction about staff, Department policies, procedures, or requirements;
• Collaborate with our staff to explore options and offer creative solutions; and
• Expect a "can do" attitude from our staff.

As our valued customer, we expect you to:

• Treat staff with courtesy and respect;
• Represent your projects accurately and honestly;
• Submit accurate, complete, and code-compliant plans;
• Inform staff of plan changes or project modifications in a timely manner;
• Obtain appropriate permits before beginning projects;
• Build projects safely according to approved plans and in compliance with codes and rules; and
• Feel free to ask questions when you do not understand code requirements or staff communications.